• What is the minimum no. of people required for a group booking?

    We take bookings for groups of 10 and more.

  • Are towels and bedding provided for my stay?

    We provide all groups with comfortable bedding. Each bunk bed has a duvet and pillow too. Bedding is provided free of charge and towels can be hired for a small fee. Just let us know when you book and we’ll sort it out for you.

  • Do you have free WiFi?

    Yes we do – we have content filters in place to help keep your younger ones safe online too .

  • Are your venues inspected?

    Yes. We are regularly inspected by all of the statutory bodies, The British Activity Providers Association and are part of the Visit England Quality Assessment Scheme – that’s the red rosettes you see on B&B’s and Hotels.

  • How about booking in my stag weekend?

    Nope. Unfortunately not. We don’t allow any Stag or Hen groups at our venues.

  • How old do I need to be to stay without an Adult?

    18 years or older.

  • Do you allow dogs?

    Yes we do. We may want to check how many dogs, how big etc but as a rule we are pet friendly.

  • Do you have a laundry?

    No is the quick answer. Both venues can help with emergency washes if you have a child who has had an accident but it isn’t a facility we offer.

  • Is there somewhere i can charge my phone?

    Yes you can charge your phone for free in the bedrooms and lounges. We may ask you to exercise restraint if you are using enough electricity to power a small town.

  • What are the sleeping arrangements?

    Both venues provide safe and secure accommodation in dormitory style rooms that sleep between 4 to 12 group members in bunk beds. There are a mix of single and twin bedded rooms.
    The Chatsworth Centre consists of 5 separate buildings, each with keypad entry, which means groups have their own spaces. At East Dene, the setup is similar and also very spacious, however groups will often share the same living areas, due to this being a large Victorian Manor House and converted Coach House.

  • Do you have Cots & highchairs are available?

    Yes we do. Just let us know when you book and we’ll sort it out for you

  • I’m Self Catering - What’s in the kitchen?

    The Seaside House Swanage has two cookers, two fridges, two kettles, two microwaves and two toasters, plenty of cupboard space and all the usual crockery and cutlery.

    East Dene, Isle of Wight has full commercial kitchen with the ability to cater for groups up to 200 with all the plates, cups, bowls, knives and forks you need. There is also a small ‘night’ area with microwave, fridge and toaster for late night munchies. You can get a list of exactly what is provided at East Dene, Isle of Wight from the venue by email on a pdf.

  • I’m not Self Catering - Do you have a set menu or do we have input for our group?

    Yes we do. We have a rolling menu that we can tailor for each group. We serve pub favourites like lasagne and stews in Winter and provide BBQ’s and Salads in Summer. We make sure you have plenty of provisions for breakfast with all the usual suspects. We serve three tasty meals per day, with lots of choice and seasonal variations when you book a group accommodation package.

    You can get a list of exactly what is provided from the venue by email on a pdf.

  • What time is check in / Check out?

    You can check in anytime from 2pm and check out is from 9.30am. We ask that all bedrooms are vacated by 9.30am and our shared spaces e.g lounges etc by 12noon

  • Is someone available 24 hours a day in case of an emergency.

    Yes – we have staff who live on site and are available, via mobile phone, 24 hours a day.

  • Are the rooms ensuite?

    We would love to say Yes, but at the minute it’s a No. We are working towards all of our rooms having ensuite facilities and currently have a mix of ensuite and private bathrooms and shared bathrooms.

  • Is there a TV and DVD player for the kids?

    Our Lounges have TV’s and DVD players, Tea & Coffee making facilities and comfy sofas to relax in.

  • Do you have secure bike storage?

    We have plenty of space to store bikes and facilities are available to wash kit, clean off muddy boots and dry your wetsuits

  • Is it possible to travel by train?

    Yes, the nearest train station to Swanage is in Wareham, Dorset, which is roughly a 20 minute taxi or coach ride away. South West Trains provide good links to various other destinations all over England, to and from here.

    The Trainline

    You can get to the Isle of Wight by train via Portsmouth Harbour and then onwards via Catamaran Ferry to Ryde Pier Head. Cross Island trains are available to Shanklin, which is roughly a 20 minute taxi or coach ride away from East Dene.

    HTTP://WWW.SOUTHWESTTRAINS.CO.UK/ISLAND-LINE.ASPX

  • Is it possible to travel by bus or coach?

    Public bus or coach will easily get you to and from Swanage, depending on the time of year, from various destinations all over England.

    National Express
    Travel Line South West

    For the Isle of Wight you’ll need:

    Island Buses

  • Can you help with Ferry Travel?

    Yes, we can provide discounted travel via Red Funnel. You’ll need to book with us, not direct with Red Funnel but it’s easy to do. For times and more info, please visit:

    Red Funnel Ferries

  • Do you arrange transport for arrival and departure journeys?

    No, but we are more than happy to recommend a local provider to help assist you plan your journey to and from Swanage & the Isle of Wight.

  • Do you have onsite parking facilities for coaches and cars?

    We have limited onsite parking for cars; we ask all groups to inform us of parking needs before the visit to ensure we can provide this. Please talk to your chosen centre for details of nearby coach parking. For example, in Swanage, there is a public car park 5 minute walk from the centre which a permit can be bought if the coach is parking overnight.